Frequently Asked Questions

 

The following are the most frequently asked questions about MedProDirect.net’s service and products. For questions and information on incontinence please visit our Learning Centre.

 

How do I know that my order will be confidential

All of our products are shipped in discreet plain brown cases with no identifiable markings to indicate the nature of the product inside. The shipping labels are also discreet. Even the Company name, MedProDirect.net, will appear as simply MPD to further ensure confidentiality.

 

Is shipping free

Absolutely! For most places in Canada, the cost of shipping is included in the price quoted on the product pages. There is a small processing fee on each order.

 

How are the products shipped

All orders are shipped via Purolator on the next working day. Most deliveries are made within three days of your order however, depending on the distance, it could take up to seven days.

 

What if I’m not home

The Purolator driver will attempt to obtain a signature for all deliveries. Where the delivery is to a residential, single-family dwelling and no one is available to sign for the delivery, the driver will leave it, provided there is a safe, secure location. The driver will also leave a service notice.

In all other situations where no one is available to accept the delivery, the driver will leave a service notice. Simply call the number on the service notice and arrange for a convenient delivery time. Purolator will attempt the delivery up to three times before returning the product to MedProDirect.net.

 

Is my credit card information secure

When you place an order with MedProDirect.net you will be asked for your credit card information. This information is processed through Moneris Solutions Corp., Canada’s largest processor of credit card transactions. Moneris is a joint venture between RBC Royal Bank and BMO Bank of Montreal. No credit card information is retained or stored by MedProDirect.net unless we are given specific and direct authorization to do so by the customer.

 

Can I place automatic, repeat orders

When placing an order through our toll-free number, you have the option of requesting automatic reshipments. You can select the frequency of these shipments (e.g.: every five weeks) and the length (e.g.: for one year), depending on your needs. You can change any aspect of this plan at any time by simply calling a customer service representative.

 

What if I’m not satisfied with the product or service

At MedProDirect.net, we want you to be 100% satisfied. If for any reason you are not, simply return the unused product within the 30 days of receipt for a full, no-hassle refund. Please note that customers are responsible for all shipping costs on returns.

 

Is there anyone I can talk to

Yes, you can call our toll-free number at 1-866-613-5317 to speak with a customer service representative or you can email us at info@medprodirect.net and we will call you.